slotvp Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how slotvp ("we," "us," or "our"), operator of the online casino and sports betting platform accessible at slotvp.app, collects, uses, discloses, and safeguards the personal information of users ("you" or "your") in the Philippines and elsewhere.

By registering an account, making a deposit, or otherwise using the slotvp Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

This Policy should be read together with our Terms & Conditions, which govern your use of the slotvp Platform.

2. Personal Data We Collect

slotvp collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., SSS, PhilHealth, UMID, driver's license, or passport number).
• Contact Data: Philippine mobile number, email address, and residential address (including city, e.g., Manila, Cebu, Davao, Quezon City, or Makati).
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records, and wallet balances in Philippine Peso (₱).
• Account Data: Username, encrypted password, account preferences, bonus history, and responsible gaming settings.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session logs.
• Usage Data: Pages visited, games played, betting history, session duration, and clickstream data.
• Communications Data: Records of your correspondence with slotvp support, including live chat transcripts and email exchanges.
• Verification Data: Copies of government-issued IDs and proof of address submitted during KYC (Know Your Customer) verification.

We collect this data directly from you at registration and during your use of the Platform, automatically through cookies and tracking technologies, and from third-party identity verification and payment processing partners.

3. How We Use Your Personal Data

slotvp uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your slotvp account, including verifying your identity and age (21+ requirement).
• Service Delivery: To process deposits and withdrawals in Philippine Peso, settle bets, award bonuses, and provide access to casino games, live dealer tables, PBA betting, bingo, and slot games.
• Regulatory Compliance: To comply with PAGCOR regulations, Philippine anti-money laundering laws (Republic Act No. 9160, as amended), and the Data Privacy Act of 2012.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct.
• Responsible Gaming: To monitor gaming behavior, enforce deposit and loss limits, and implement self-exclusion requests in accordance with our responsible gaming commitments.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance via live chat and email.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality and user experience of the slotvp Platform.
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, slotvp processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions), including account management, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations and anti-money laundering requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

slotvp does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist us in verifying your identity and age in compliance with PAGCOR requirements.
• Game Software Providers: Casino game and sports betting software providers who supply the games and betting markets available on the Platform. These providers may receive anonymized or pseudonymized usage data.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by slotvp, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of slotvp's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specified purposes.

6. Cookies & Tracking Technologies

slotvp uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function, including session management and security. These cannot be disabled.
• Performance Cookies: Used to collect anonymized data about how users interact with the Platform, helping us identify and fix issues and improve performance.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

7. Data Retention

slotvp retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations.
• KYC verification documents are retained for the duration of your account and for five (5) years thereafter.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter.
• Technical and usage data may be retained in anonymized or aggregated form for analytical purposes indefinitely.

When personal data is no longer required, slotvp will securely delete or anonymize it in accordance with our data retention procedures.

8. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slotvp:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at support@slotvp.app. We will respond to all verified requests within 30 days.

9. Data Security

slotvp implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the slotvp Platform.
• Encryption of sensitive data at rest, including financial data and KYC documents.
• Access controls limiting personal data access to authorized personnel only, on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Two-factor authentication (2FA) available for all player accounts.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, slotvp will notify you and the National Privacy Commission in accordance with applicable law.

10. Children's Privacy

The slotvp Platform is strictly intended for persons aged 21 years and above, in compliance with Philippine gambling regulations. slotvp does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account and delete the associated data. If you believe a minor has registered on the Platform, please contact us immediately at support@slotvp.app.

11. Third-Party Links

The slotvp Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the slotvp Platform. slotvp is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

slotvp reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address or mobile number on file, or by posting a prominent notice on the Platform. The "Last updated" date at the top of this Policy will be revised accordingly. Your continued use of the Platform after any changes constitutes your acceptance of the revised Policy.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

• Email: support@slotvp.app
• Live Chat: Available 24/7 on the slotvp Platform
• Response Time: We aim to respond to all data privacy requests within 30 days.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response.